Who Do I Actually Call? 311, 911, or the Non-Emergency Line?

The Golden Rule: Never Call 911 for Noise Alone

Let’s get the most important rule out of the way first: Noise is not an emergency.

Calling 911 for a loud party or a barking dog ties up dispatchers and officers who need to respond to life-threatening situations like fires, medical emergencies, or active crimes. Misusing 911 is not only frowned upon; in many jurisdictions, it is a crime that can result in a fine.

Only call 911 if:

• The noise is accompanied by violence or fighting.
• You hear sounds of domestic abuse.
• There are gunshots or fireworks that pose an immediate fire hazard.
• You feel an immediate threat to your physical safety.

Option 1: The 311 System (City Services)

In many major US cities—including New York City, Chicago, Austin, and Houston—the primary number for noise complaints is 311.

311 is the non-emergency hotline for government services. When you call 311 (or use their app/website), your complaint is routed to the appropriate agency. This is often the best option for:

• Chronic Issues: Barking dogs, loud mechanical equipment (AC units), or early morning construction.
• Commercial Noise: Loud bars, restaurants, or delivery trucks.
• Non-Violent Residential Noise: Many cities prefer you start with 311 for parties, creating a paper trail before police are dispatched.

Option 2: The Police Non-Emergency Line

If your city does not have a robust 311 system, or if the noise is happening late at night (e.g., an active party at 1 AM), the Police Non-Emergency Line is the standard choice.

This number connects you to the police dispatch center but categorizes your call as a lower priority than 911 calls. It is the correct number for:

• Active Disturbances: A party happening right now during quiet hours.
• Car Alarms: An alarm that has been going off for an extended period.
• Disorderly Conduct: Noise that involves shouting or rowdy behavior but hasn't escalated to violence.

Tip: Save this number in your phone now. You can usually find it by searching "[City Name] police non-emergency number." Our ordinance search tool also provides this number for most cities.

The Takeaway: Know Your City's Protocol

Before you are in the heat of the moment, do a quick check. If you live in a major metropolis like NYC or Chicago, 311 is likely your first stop. For most suburbs and smaller towns, the Police Non-Emergency line is the standard. Knowing the right number ensures your complaint is routed correctly and helps keep emergency lines open for those who truly need them.