Dealing with Short-Term Rental Noise (Airbnb, Vrbo)

The Core Problem: Lack of Accountability

The challenge with STR noise is that the people causing the problem today will be gone tomorrow, replaced by a new group next week. The key to a long-term solution is to hold the property owner accountable for the behavior of their guests.

Your Step-by-Step Action Plan

When a party starts up at the neighboring Airbnb, don't just fume. Take action with this escalating series of steps.

1. Identify the Host's Contact Information: Many responsible hosts provide their contact information to neighbors or leave it in a visible place at the rental. If you can find a number for the host or property manager, a direct text or call is the fastest way to get a response. A good host does not want their property to be the source of a disturbance.
2. Use the Platform's Neighborhood Support Line: Both Airbnb and Vrbo have dedicated support lines for neighbors to report parties and other disturbances in real-time.
   • Airbnb: Search for "Airbnb Neighborhood Support" to find their dedicated page and phone number.
   • Vrbo/Expedia Group: They have a similar "Stay Neighborly" support line.
   When you call, you'll need the exact address of the rental property. A complaint filed through the platform creates a record that can affect the host's ability to rent in the future.
3. Call the Police Non-Emergency Line: If the party is out of control or happening late at night in violation of local quiet hours, this is the appropriate step. The police can shut down the immediate disturbance. Be sure to mention that it is a short-term rental property when you call.
4. Contact Your City's Code Enforcement or STR Office: Many cities have specific departments that handle licensing and complaints for short-term rentals. A formal complaint here, especially with a history of police calls, can result in the host being fined or having their rental permit revoked.

Documentation is Still Key

As with any recurring noise issue, documentation is critical. Keep a log of every incident, noting the date, time, and what you did. If you call the police, ask for the incident report number. This paper trail is invaluable when you escalate your complaint to city authorities or the rental platforms.

The Takeaway

You don't have to put up with a revolving door of parties from a neighboring short-term rental. By focusing your complaints not just on the guests but on the owner and the rental platforms, you can create the accountability needed to solve the problem for good.